TERMS AND CONDITIONS
TPRS(NW)Limited. (T/A Stair Mobility).

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1 Definitions

1.1 Supplier shall mean TPRS(NW)Limited T/A Stair Mobility. Company Registration number
10444139.
1.2 Customer shall mean any person purchasing or ordering goods from the ‘Supplier’.
1.3 Goods shall mean the goods as described in the Quote and Order Form.
1.4 Services shall mean the services as described in the Quote and Order form or any other
document agreed between the Supplier and the Customer.
1.5 Terms and Conditions shall mean the terms and conditions as set out in this document.
1.6 The Quote and Order for means the document headed ‘Quote and Order Form’ handed to
the consumer at the point of initial survey.
1.7 Special Order Stock means stock which needs to be manufactured specifically for the
Consumers needs and requirement.
1.8 Survey shall mean The Supplier or appointed representative taking measurements and
making assessments on the most appropriate produce for the Customers use.

2 In General.

2.1 Nothing contained within ‘The Terms and Conditions’ shall prejudice the Consumers legal
rights.
2.2 Nothing contained within ‘The Terms and Conditions’ shall prejudice the Suppliers right or
legal remedy in relations to goods or services supplied.
2.3 The ‘Terms and Conditions’ should be read in conjunction with the Quote and Order form
2.4 The Quote and Order Form will contain the proposed cost of goods and services supplied.
2.5 The Quote and Order Form will contain details of the warranty period.
2.6 The Terms and Conditions may not be varied without the express and written agreement of
the Supplier.
2.7 These Terms and Conditions must be read in conjunction with the Quote and Order Form
provided.

3 Placing of an Order and Payment.
3.1 The order is placed based on the information as laid out in the Quote and Order Form.
3.2 By placing and order the Customer accepts these Terms and Conditions.
3.3 The price for the goods or services supplied will be laid out on the Quote and Order Form.
3.4 VAT will be applied to the cost of the goods if stated on the Quote and Order form.
3.5 Payment for the goods shall be by any of the following methods:
Credit Card; Debit Card; Bank Transfer; Cash.
3.6 Goods that are not ‘Special Order Stock’ shall be paid for immediately after installation of
those goods.
3.7 Goods that are Special Order Stock shall be subject to a 50% deposit on the day of order. The
balance shall be due immediately after installation.

4 Installation.
4.1 The supplier will deliver the goods or services to the Customer.
4.2 The supplier will indicate an approximate date for delivery of the goods or services and that
date will be indicated on the Quote and Order form. That date is not guaranteed and the
supplier will not be liable for any damages or breach of any contract if that date is not met. It
is accepted by all parties that circumstances beyond the control of the supplier can occur
resulting in delays delivery and/or installation.
4.3 Once goods or services are delivered to the Customer all risk relating to those goods shall
pass to the Customer.
4.4 Any liability for damage to the Goods or Customer property during deliver or installation will
be limited to the replacement or repair of those goods and the repair
4.5 Installation of goods will usually be carried out on the date of delivery. If it is impractical for
the installation to take place on the date of delivery then the installation will take place as
soon as practically possible thereafter.
4.6 The Supplier may deliver Goods and Services using the supplier’s own staff or sub-
contractors or any other person or organisation which the Supplier considers appropriate.

5 The Customer agrees.
5.1 At the point of any Survey the Customer will give accurate information with regards to any
enquiry the Supplier or its representative makes.
5.2 At the time of Survey or installation of Goods the Customer will make the Supplier or its
representative aware of anything the Consumer is aware of that may result in unnecessary
damage to the property.
5.3 The Customer will at all times co operate with the Supplier and facilitate to the best of the
Customers ability the Suppliers needs while on the Customers premises.

5.4 The Customer agrees during the period of installation not to enter the area within the
Customers premises where the installation work is being carried out. This includes not using
the staircase during the practical installation of Goods.
5.5 It is entirely the responsibility of the Customer to get any permissions, licences or consents
for the installation work to be authorised.
5.6 The Customer agrees to permit the Supplier to use any contact information or data supplied
by the Customer for any reasonable future marketing or for contacting the Customer. The
Supplier agrees not to disclose or sell or otherwise make that information or data known to
any third party other than the Suppliers staff, representatives or sub-contractors or
licensees.

6 The Supplier Agrees
6.1 The Supplier will ensure the Goods or Services supplied will be as agreed in the Quote and
Order form or any other document agreed between the Supplier and the Customer.
6.2 The Supplier agrees that all work will be carried out by suitably qualified and experience
operatives and will be to a good and reasonable standard in all respects.
6.3 The Supplier agrees to maintain all warrantys as agreed in the Terms and Conditions and in
The Quote and Order Form and in any other documentation containing agreements
between the Supplier and the Customer.
6.4 The Supplier will maintain and store information regarding the Quote and Order Form and
any other document containing agreements between the Supplier and the Consumer for the
duration of the Goods remaining installed within the Customers premises.
6.5 The Supplier agrees to keep all Customer information and data safe in compliance with The
Data Protection Act 2018 and the General Data Protection Regulation. This is subject to
section 5.6 of the Terms and Conditions.

7 Cancellation of Orders.
7.1 The Customer is entitled to cancel any order as described in the Quote and Order Form prior
to the date of Installation. Cancellation must be made in writing either by post or be email or
other written electronic communication.
7.2 For Non-Special Order Stock, the Customer shall have the right to cancel the order within 14
days of receipt of the goods. This is subject to section 7.3 of these Terms and Conditions.
7.3 The Customer will be liable for any cost incurred by the Supplier for customising product to
the Customers specific needs. This will include the cost involved for replacing aluminium rail
that has been cut to the meet the Customers specific needs. This cost will be limited to the
net replacement cost the goods to the Supplier.
7.4 In the event of Goods being removed due to cancellation of an order the Supplier will not be
liable for reinstating or repairing any reasonable damage caused by the Supplier during the

installation and removal of the equipment or Goods. This includes but is not limited to the
replacement of handrails and any screw holes or indentations into carpets.

8 Refunds
8.1 In the event of cancellation under section 7.1 or 7.2 of The Terms and Conditions then a
refund of fees paid will be made. This will in all events be subject to section 7.3 of this
agreement.
8.2 No refund will be made until the Goods have been recovered by the Supplier and the
supplier is satisfied that the Goods have not been damaged by the Customer.
8.3 Where the Goods are found to be faulty the Supplier will be given every reasonable
opportunity to repair or replace those Goods. In the event of the Supplier being ultimately
unable for any reason to repair or replace those items a refund will be made.
8.4 Where the Goods have been damaged by the customer either intentionally or by neglect or
by misuse or accidentally then the Customer will not be entitled to any refund.
8.5 Where an order is placed by the Customer for Special Order Stock or any other bespoke
made items the Customer will be liable for the whole cost of those goods and no refund will
be made. Where a Deposit has been made the Customer will not be entitled to any refund.
Where the goods have been installed the Customer is liable for payment in full and no
refund shall be provided by the Supplier.
9 Warranty.
9.1 The Supplier shall provide a Warranty for the Good or Services supplied for a period as
shown in the Quote and Order Form or any other document agreed between the Supplier
and the Customer.
9.2 During the period of Warranty the Supplier reserves the right to charge the customer for any
call-out and replacement of Goods if, upon inspection by the Supplier or his representative,
it is considered by the Supplier or his representative that the goods have become faulty due
to circumstances not the responsibility of the Supplier.
9.3 Circumstances considered not to be the responsibility of the supplier as mentioned in
Section 9.2 of the Terms and Conditions include but are not limited to: Flat batteries due to
the electricity supply being switched off or the stairlift not being correctly parked on its
charging point. Plastic covers including footplates being knocked off. Fluid ingress into any
part of the equipment. Clothing or any other item that has been allowed to become trapped
within any part of the mechanism.

9.4 The Warranty given by the Supplier is subject to the Customer having the stairlift serviced
annually for the period of that Warranty. Services are chargeable by the Supplier at the
Suppliers standard rate.
9.5 After the expiry of the Warranty period all call outs and parts supplied will be at the
Suppliers standard price.
9.6 After the expiry of the Warranty period the Supplier may offer the Customer an Annual
Service Agreement. The Annual Service Agreement will extend the labour element of the
Warranty. Included within The Annual Service Agreement will be an annual service of the
stairlift.
9.7 The Supplier has no obligation under section 9.5 of the terms and Conditions to offer an
Annual Service Agreement.
9.8 The Annual Service Agreement does not cover the cost of any replacement part.

10 Limitation of Liability.
10.1 Nothing contained within these Terms or Conditions shall exclude or limit the
liability of the Supplier for death or for personal injury, however the Supplier shall not be
liable for any direct loss or damage suffered by the Customer however caused, as a result of
negligence, breach of contract or otherwise in excess of the price of goods and services
supplied.
10.2 The Supplier shall not under any circumstances be liable to the Customer or any
third party for indirect consequential loss of profit or any other economic loss as a result of
negligence, breach of contract or otherwise.
10.3 Time shall not be of the essence in the supply of Goods or Service within these
Terms and Conditions.
11 Force Majeure.
Neither the Supplier or the Customer will be liable for any delay or failure to perform its
obligations if the delay or failure results from events or circumstances outside their
reasonable control, including but not limited to acts of God, strikes, lock outs, accidents,
war, fire, terrorism, breakdown of equipment, plant or machinery or a general shortage of
raw materials and either party will be entitled to a reasonable extension of its obligations.
12 Severance
If any section or part of these Terms and Conditions is found by any English Court of Law to
be invalid, illegal or unenforceable then that invalid, illegal or unenforceable section shall be
removed and the remainder of these terms and Conditions shall remain enforceable as if
these Terms and Conditions had been agreed with the invalid, illegal or unenforceable
provision eliminated.

13 Governing Law.

These Terms and Conditions shall be Governed by and in accordance with English Law and all
parties to these Terms and Conditions hereby submit to the exclusive jurisdiction of the
English Court.

TPRS(NW)Limited T/A Stair Mobility

Registered in England 10444139